Conflict Resolution QQI Level 5

The Conversation by Dave Powell @Flickr
The Conversation by Dave Powell @Flickr


New for Spring 2018. This programme module aims to provide a Learner with the personal knowledge, skills and capacity to implement suitable strategies for resolving conflict.

Night: Wednesday
Times: 18:30 to 21:30
Duration: 12 Weeks
Starting: Wednesday, 31 January 2018

Cost: €250.00 (€15 off online)


QQI 5N0692 Level 5

Learning Outcomes

  • To facilitate the learner to develop an understanding of the nature and types of conflict.
  • To facilitate the learner to explore their own attitudes to conflict in a variety of settings.
  • To enable the learner to explore the positive and negative impact of conflict.
  • To enable the learner to develop personal strategies for resolving conflict in a variety of settings.
  • Use language to de-escalate conflict, to include – paraphrasing demands and statements, reframing inflammatory and aggressive statements, making observations without interpretation.
  • Summarise the key principles of mediation, to include examples of mediation, issues related to trust, and the importance of confidentiality, neutrality and balance.
  • Exchange feedback with others, to include clear articulation of views and intentions, careful listening, analysis of arguments and underlying values, and the ability to summarise complex statements.




€15 discount when you enrol online, or 20% off for Social Welfare and Old Age Pension recipients, or 50% off for Mallow College full-time day students. See Terms & Conditions.


Receive a €15 discount when you register with our preferred option online (more enrolment options). Click here to enrol online.

Information/Enrolment for Evening Education Programmes for Spring 2018 will take place at on Monday 15th January 2018 from 7 to 8pm at the Mallow College, West End, Mallow. Tutors will available to discuss courses on the night. Add Facebook Event reminder to Facebook.

More Information

Extra Costs

    QQI Certification Fee (€20 per module) is not included in tuition cost.

See full Terms & Conditions.